FAQ

Useful Facts:

Should you need to speak to a doctor over the phone, our staff will take a message for you and either they or a doctor will call you back between consultations. Only urgent matters will be put through to a doctor or nurse so as not to interrupt patient consultations.

What should you do if you are waiting for test results?

If you have been referred for a test e.g. Blood tests or x-ray, please call the clinic in 2 to 3 days for a follow up appointment. Some results may be given over the phone but this is at the GPs discretion. Please note it is a policy of this clinic that patients will be notified immediately of all clinically significant test results.

Our practice is committed to maintain the confidentiality of your personal health information. A copy of our “Privacy Policy” is printed below, displayed in the clinic or a copy can be requested.

Electronic Communication:

There are risks associated with electronic communication in that the information could be intercepted or read by someone other than the intended recipient. Our practice does not send any communications to other healthcare providers by email and as a policy all email communication containing personal health information is discouraged.

Parking and Disabled Access Ample car parking is available.

You can enter our building from Blyth Street. The Blyth street entrance provides some on street parking and with allocated disability parking. A Wheelchair is available if needed.

Reminders System:

Our Practice is committed to preventative healthcare. You have the option to receive healthcare reminders that are appropriate to your care.

Our practice is committed to preventative care. The doctors of this medical centre will include you on our database for a reminder for cervical screening tests, chronic disease care plans, immunisations and other preventative health care issues. We will provide you with this service via letter so that you can make the appropriate appointment arrangements. If you do not wish to be part of this system, please let your GP know.

Repeat prescriptions

Repeat prescriptions and referrals Doctors providing prescriptions, referrals to specialists or pathology test results are responsible ethically and legally to ensure these are correct and warranted. Therefore, a consultation with a doctor is

Referral Letters

As part of preventative health care and continued health care, it is the practice of this clinic to regularly engage with other health services such as specialists, allied health services and hospitals. As part of this process, your GP will provide relevant and sufficient information frequently known as a referral letter to plan and facilitate your optimum care.

Communication Assistance

Patients who require communication assistance are asked to let reception staff know when making an appointment or on their arrival to the clinic for their appointment. This way reception can organise prior to your appointment any help needed such as language interpreters Ph: 131 450 or sign language interpreters Ph: 1800 246 945

Feedback

Please leave feedback in our suggestion box located at reception. Alternatively we routinely have anonymous surveys asking for your feedback. This assists the clinic with making improvements where necessary.

Confidentiality

Our practice is committed to maintain the confidentiality of your personal health information.